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October 20, 2004
Dear Subscriber:
You are disappointed and angry. We've messed up. Worse, you've
just chalked us up as another one of life's disappoints and are
never going to trust or have anything to do with us again. We understand
that we've failed to honour our commitment to fulfilling your subscription
to Premier Hockey Magazine.
You don't want excuses. You simply want to know that we, at Premier
Hockey Magazine, have faced and overcome many challenges in restructuring
the company and negotiating supplier agreements to ensure the delivery
of your subscription. Please accept our apologies for the inconvenience
and disappointment the delivery delays have caused.
Your patience is greatly appreciated. As we strive to improve the
quality of the magazine and efficiency and accuracy of our distribution
system, please know that, our team is committed to delivering the
full complement of magazines as specified on your subscription order.
All subscriptions purchased through Dixon Entertainment and/or
Premier Hockey Magazine will be honored.
You will be as excited as we are when you see the new look adopted.
Better yet, you will receive a bonus - a complementary copy of our
new magazine - Grass Roots Hockey plus a special gift to show our
appreciation for your support.
Would you please help us to verify the accuracy of our records
so that there won't be any confusion in the delivery of future magazines?
Take a few moments to complete the Verification
Sheet with all pertinent data required to better serve you,
our readers. Once your verification form is completed simply send
it to Linda Nodello, Circulations Manager. She can be reached by
email: lnodello99@premierhockey.com; fax: 905-564-5420 or telephone:
1-866-691-2929.
Thank you, once again, for your support and understanding.
President
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